Position overview:

An IT help desk intern is a student employee that assists the IT operations team in providing quality and timely technology support for an office of 190 accounting and support professionals. Majority of the support is provided in the office (face-to-face) or remotely by phone or leveraging remote control tools.

Requirements / Qualifications:

Must be an active student, at junior or senior level in applicable major (Computer Science, Information Technology, Engineering etc.). Must possess excellent customer service, problem solving skills, strong communication skills, work well with others in a team environment, and must be self-motivated. Must have basic understanding and troubleshooting skills of Windows 10, Server 2008/2012/2016, networks, printers, mobile devices, wireless networks, and be willing to learn. The ability to lift 50 lbs. or more is required.

Primary duties:

• Provide direct day-to-day application, network, and end-user technical support for employees in our Atlanta office or remote
• Respond to help desk tickets, emails, and instant message requests
• Maintain detailed case documentation to allow for collaborative troubleshooting and resolution
• Assist in onboarding of new employees by configuring computers, phones, desks, and creating user accounts
• Assist in inventory management, cleanup, and refreshing computers for existing employees
• Provide basic support of in-house technologies (i.e. iPads, printers, copiers, audio/video systems, network connectivity etc.)

Goals of the internship:

• Get exposed to real world IT software, hardware, systems, and processes
• Acquire hands on learning experience in the technology arena
• Learn how to work with different types of personalities
• Learn to work independently with little supervision